Shipping policy

Shipping Policy – Nerora

Thank you for shopping with Nerora. Please review our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed on weekends or public holidays.
If there is any delay, we will notify you via email at nerorastudio21@gmail.com.

2. Shipping Time

Shipping time varies depending on your location and the courier service.
Estimated delivery times:

Local Orders (Within Country): 3–7 business days
International Orders: 7–21 business days (if applicable)

Delivery times are estimates and may vary during holidays, sales, or unforeseen courier delays.

3. Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Any customs or import fees (for international orders) are the customer’s responsibility.

4. Order Tracking

Once your order has been shipped, you will receive an email with:

Tracking number
Courier details
You can track your package using the provided link.

5. Incorrect Address

Please ensure your shipping address is accurate.
Nerora is not responsible for:

Orders delivered to the wrong address provided by the customer
Lost packages due to incorrect or incomplete address details

If you need to update your address, contact us before the order ships.

6. Delayed or Lost Packages

We are not responsible for delays caused by:

Courier service
Weather conditions
Customs processing
High-volume periods (sales, holidays)

If your package is significantly delayed or lost, reach out to us at nerorastudio21@gmail.com and we will assist in coordinating with the courier.

7. Damaged Packages

If your order arrives damaged:

Take clear photos/videos of the package and items
Contact us within 48 hours at nerorastudio21@gmail.com

We will review the case and arrange a replacement or solution.

8. Shipping Restrictions

Certain items may not be eligible for international shipping due to customs or restrictions.
If an item cannot be shipped to your location, we will notify you and issue a refund.